Last updated: September 18, 2026
MVP App Studio, LLC ("we," "our," or "us") operates the StageHop mobile application and website (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this Privacy Policy carefully. By using the App, you consent to the practices described in this policy.
We may collect personal information that you voluntarily provide when using the App, including:
When you use the App, we may automatically collect certain information, including:
When you participate in ticket exchange, we collect your adult declaration and acceptance of the exchange terms; listing details and seller-disclosed prices; ticket requests, agreed totals, and participant-reported outcomes; feedback; private alert preferences; and reports and moderation records.
To link Instagram, you send a verification code to @stagehopapp and confirm the link while signed into StageHop. Meta provides the sender identifier and message identifier, and we retrieve the associated Instagram username. We retain the linked identifier, username, and verification timestamps to associate the accounts, prevent duplicate links, and check the current username before an accepted exchange. Linking does not give StageHop access to your personal Instagram inbox. Messages you send to @stagehopapp are processed by Meta; unrelated message content is ignored by the automated verification service. Verification codes and confirmation tokens are stored as hashes and expire within minutes; expired verification records are removed by daily cleanup.
We use exchange information to operate listings, introductions, alerts, feedback, abuse prevention, and support. StageHop does not collect payment credentials or process the payment or ticket transfer. Do not include ticket barcodes, payment details, or unrelated personal information in listings, reviews, or reports.
We use the collected information for various purposes, including:
We may share your information in the following circumstances:
Gmail Ticket Parsing and AI Processing: When you connect Gmail and start an import, we search the past 12 months of email for likely music ticket confirmations, including messages from ticket vendors, venues, and forwarded confirmations. We may send limited email text, subject, and sender metadata to TypeSafe AI to identify ticket confirmations, and limited email content and relevant ticket attachments to OpenAI to extract event details. We do not store full email bodies or ticket attachments; we retain extracted event details and message identifiers to avoid repeated processing. We also retain limited subject, sender, email Message-ID, and received-time metadata so you can identify emails that need review. Screening decisions are retained with the message identifiers to avoid repeated processing. Disconnecting Gmail deletes this source metadata and other stored Gmail import data; events already added to My Events remain. Newly imported attendance is visible to your friends. Existing attendance keeps its current privacy setting. OpenAI processes this data under a DPA and does not use it to train its models. See our Subprocessors page for the current list of service providers.
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information:
To exercise these rights, please contact us at hello@mvpappstudio.com.
You can unlink Instagram in Settings, manage or delete ticket alerts in ticket activity, and delete your StageHop account in Settings. Unlinking removes the active Instagram association and stops new ticket participation; it does not remove existing exchange or report records. Account deletion removes your public profile and active Instagram association and makes your listings unavailable. Limited exchange and support records may remain for the periods below, including information submitted in a report.
Closed exchange records and their associated feedback are scheduled for deletion 180 days after both the exchange and its event have ended. Resolved reports are scheduled for deletion 365 days after resolution. Records needed for an open report or placed on a documented legal hold are preserved while that need continues. These exceptions also apply to associated exchange evidence. Contact hello@mvpappstudio.com to request access, correction, or deletion, or to ask about retained records.
The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us.
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our App.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us:
MVP App Studio, LLC
Email: hello@mvpappstudio.com